SEE BANNER AT THE TOP OF THIS PAGE FOR CURRENT PROCESSING TIME
--WHAT IS INCLUDED IN THIS LISTING PURCHASE?
Each listing is for 1 pair of ears or 1 shirt only. The first sentence of the description text will tell you exactly which one it is for. Any additional mouse ears or coordinating shirts shown in the photos can be purchased separately.
--WHAT IS YOUR RETURN POLICY?
Every item is custom made, just for you. Therefore, we do not accept returns or exchanges. The only exception would be if there is an error with your order that is our fault. Please contact us if this is the case and we will certainly correct it for you.
--DO YOU HAVE (FILL IN THE BLANK) THEMED SHIRTS AND EARS?
Yes, probably! You can view items by category/ theme from the homepage as well as the shop page. Also, use the search bar to type anything specific you're looking for.
--WHICH FABRICS/ COLORS DO YOU HAVE AVAILABLE?
Take a look at the listing photos to see examples of all the fabric/ color choices available. Check the drop down menu as well. I will occasionally add fabric choices there before making example ears to photograph. If there is a fabric you have in mind that you don't see listed, send me a message and I would be happy to see if I can order it.
--HOW LONG IS YOUR PRODUCTION TIME? ***CAN I GET IT SOONER?***
Once you add your items to your cart, on the "My Cart" screen there is a shipping drop down menu that will allow you to select your shipping speed and upgrade to a faster production time as well. You can also view the current processing time in the pink banner at the top of any page. I know sometimes Disney trips come up last minute so I will do my best to get orders done as soon as possible. I can have rush orders made very quickly, usually within a day or two! Please contact me before ordering if you need something extremely quickly just to be sure it's doable.
--WHEN WILL MY ORDER SHIP?
Take a look at the pink banner at the top of every website page which states the current production time. You can factor this in from the date you purchased to calculate your estimated ship date. This is just an estimate as it may take a bit longer or even ship much sooner. It just depends on my workload at the time.
--HOW DO I ORDER?
Make your selections from any drop down menus on the listing page then hit "add to cart". If you would like to purchase multiple items, go back and do the same for those additional items. Once everything is in your cart, type any special instructions to me in the "notes" box then proceed with checkout. Be sure to double check your shipping address. I can't guarantee you will be able to change it if it is entered incorrectly.
--DO YOU DO CUSTOM ORDERS?
Absolutely! Send me a message with what you have in mind :)
--WHAT SHIRT STYLES, COLORS AND SIZES ARE AVAILABLE?
Check out the listing photos for each item. There are photo charts of all available shirt styles as well as color choices and sizing info. You can also find any other information here like vinyl color choices or fabric options if those pertain to your item. I do have a separate listing called “additional shirt options” with some other shirt styles for both adults and children. This listing can be found in the miscellaneous section of my shop.
--HOW DO YOUR SHIRTS FIT?
You can find everything you ever wanted to know about the shirt options in the listing photos. There are size charts for each individual shirt style as well as available color options. I can't really tell you which shirt will be the best fit for you, but the best way to know for sure is to check the measurements and compare against a shirt that you already have and like the fit of.
--IS THIS ORDER CUSTOMIZABLE?
Yes, absolutely! The shirts and ears in the main listing photos are just an example. Feel free to customize with different colors, wording or names. There is a chart in the listing photos where you can view all of the available shirt and vinyl color options. Both glitter and matte vinyl are available! Charges may apply for the addition of names and extra text. etc.